武吉免登帝盛公寓-住客评论

Guest（家庭旅游） 2025-06-01
Dorsett Residences is located right next to Dorsett Hotel, hence we share the same breakfast venue at Dorsett Hotel restaurant. The breakfast is the same every day. There is no variety to the food and it honestly got a bit dreadful by the 3rd morning of our stay. The location of the apartment is good though, about 5-7min min walk away from Fahrenheit and Pavilion. The size of the apartment is just right for my family of 4. The staff will clean the room every day and I love it that there is a washer and dryer in the room for me to do laundry. However I was appalled that the bedsheets were not changed during the 4 nights I was there because the same black stains were visible on the bedsheets throughout. Apartment has a gym and swimming pool on the 30th floor that opens from 8 am to 10 pm daily.
酒店回复：
Dear Sir, thank you for staying with us on your recent trip to Kuala Lumpur. We are glad to hear that you have enjoyed your overall stay experience with us. We wish to apologize for the short comings in housekeeping where necessary action will be taken to ensure this will not reoccur. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Guest（情侣） 2025-05-01
It has been a pleasant stay. The hotel is situated near Bukit Bintang hence accessible to shopping and food. My wife & I are truly delighted with the hotel services, The staffs are courteous and it has been a hassle-free check-in and check-out. Thumbs up. Would recommend this stay to whoever reading this review.
酒店回复：
Dear Shiek, thank you for staying with us and your lovely reviews shared. We are glad to hear that you have enjoyed the stay. Your kind recommendation to others is very much appreciated too. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Guest（与好友旅游） 2025-05-01
Apartment is next to Dorsett hotel. Apartment is quite run down but overall is still ok. Location is good, walking distance to Pavilion mall, lot 10. Housekeeping staff Suboj is helpful, prompt in his service and help to fix the leaking shower head. I wish the curtain colour is brighter as the existing curtain make the room even smaller.
酒店回复：
Dear Sir, thank you for staying with us and your good reviews shared. We are glad to hear that you have enjoyed the stay. We look forward to your return for another exceptional stay soon. Warm regards. David Wong, Hotel Manager
Guest（家庭旅游） 2025-05-01
我定的是两个卧室的套房，主卧里面有一个厕所空间还比较宽敞。? 性价比还不错，早餐选择也比较多，毕竟地理位置优越，不能太多要求。衞生：但是我们住的那一间下水道好像反味道，时不时有很重的臭味冒上来。设施：开业的时间比较新，但是整栋楼的设施一般环境衞生打扫的也不怎么乾净，地上瓷砖污渍当天没有清理过两三天还能看到。? 环境：顶楼的泳池可以看到双子塔的顶，位置还是不错，健身房器械比较端简单经常有在维修不能用的器械。服务：效率不高要做好心理准备但是这里的工作人员态度很友善
酒店回复：
Dear Sir, thank you for staying with us and your kind feedback provided. We have taken note of your comments and please rest assured that the issue highlighted has been looked into and rectified. We sincerely hope that you would accord us another opportunity to be of service to you again soon. Warm regards. David Wong, Hotel Manager
Guest（家庭旅游） 2025-04-01
Originally booked the 2-bedroom suite in their residence building, but unfortunately, there was no functioning air conditioning despite several attempts to fix it. It’s Malaysia—how could we sleep in the heat? However, instead of focusing on the inconvenience, I want to highlight the exceptional service provided by the front office manager, Christy Moo. She handled the situation with incredible patience and professionalism, even when I was understandably frustrated and disappointed. She went out of her way to help, moving us to the hotel building and personally ensuring all the rooms had functioning air-conditioning so my parents could rest well after a long flight. The next morning, she even delivered a fruit platter to apologize, showing how much she genuinely cares about her customers. The rooms were spacious, with connecting options, and featured amazing shampoo and toiletries. The breakfast was delightful—loved the nasi lemak! The hotel even has an in-building massage place, though we didn’t have enough time to visit. One downside, however, was the disappointing attitude of one concierge staff member—a Malaysian gentleman with a chubby belly. On one occasion, when I came to pick up my Grab order, he was handling suitcases and blocking the way. Despite politely asking him to let me through, he told me to use another route instead of assisting me. He didn’t even hand me my Grab order. Another time during checkout, while we struggled with three big suitcases, he didn’t offer help or even open the door for us and instead walked away. His poor attitude and lack of respect for his job left a bad impression. Overall, it’s a mixed experience, but Christy Moo’s exceptional service truly stood out and made the stay memorable. If I come back, it will be solely because of her!
酒店回复：
Dear Sir, thank you for staying with us and taking the time to provide us with such detailed feedback about your stay. We are truly regret to hear about the unpleasant experience that you have encountered. Please note that your concerns have been passed on to our management for facilities and service improvement. We sincerely hope that you would accord us another opportunity to serve you better soon. Your glowing praises on our team member, Christy is very much appreciated too. Warm regards. David Wong, Hotel Manager

武吉免登帝盛公寓

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-06-01

Guest（情侣） 2025-05-01

Guest（与好友旅游） 2025-05-01

Guest（家庭旅游） 2025-05-01

Guest（家庭旅游） 2025-04-01

客户评价由实住客人提供的真实点评